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BotpressBotpress

Botpress

低代码Low-code agent平台Agent platform 客服销售Support and sales 云托管Cloud-hosted 集成生态Integration ecosystem 商业Commercial partial lifecycle: active 核验Checked 2026-10-30

Botpress 是企业向客服场景的 AI agent 平台（首页当日招牌：enterprise-grade AI agent platform for customer support，「会执行退款/账户更新等真实动作」）：云托管现役线 + Hub 集成生态；GitHub 主仓是集成/开发工具面（MIT），产品本体闭源——「开源 Botpress」的说法要按仓内容拆开看。

Botpress is an enterprise-oriented AI agent platform for customer support (same-day headline: "enterprise-grade AI agent platform for customer support", "takes real action on refunds/account updates"): hosted Cloud line + Hub integration ecosystem; the GitHub main repo is the integrations/devtools surface (MIT) while the product itself is closed — "open-source Botpress" needs splitting by repo content.

适合与不适合When to use it, when not to

适合：客服/支持 agent（工单分流、升级交接、AI 动作）、现成集成生态（Intercom/Zendesk/Salesforce）。不适合：要产品本体开源、要大陆直连备案入口、要个人用途（ToS 明言企业向）。

Fits: support-ticket agents (deflection, escalation & handoff, AI actions), ready integration ecosystems (Intercom/Zendesk/Salesforce). Not a fit: wanting the product itself open source, direct mainland access with a filing, personal use (the ToS says business-only).

中文生态China availability 国产 / 国内可直接用 / 备案状态 · 快照domestic / direct access / CAC filing · snapshot 2026-10-30

出品属地Origin: 国外出品foreign-made　Technologies Botpress Inc.（加拿大）/ Botpress, Inc.（美国特拉华）双主体按客户所在地分流（ToS 当日直抓在册）；未见于网信办公示名单。dual entity by customer location — Technologies Botpress Inc. (Canada) / Botpress, Inc. (Delaware, US), on record in the ToS direct-fetched same day; not in the CAC public registry.
国内使用Direct access: 大陆可直连direct OK　botpress.com、app.botpress.cloud、botpress.com/docs 大陆直连实测 200（2026-10-30）；GitHub 两仓直连 000（代理 200）——代码获取需网络环境。botpress.com, app.botpress.cloud and botpress.com/docs measured 200 direct from mainland (2026-10-30); the two GitHub repos measured 000 direct (200 via proxy) — code acquisition needs a network path.
备案状态CAC filing: 未见于备案名单not in filing list：未见于网信办公示名单（2026-10-30 检索百炼公示页与批次 PDF 镜像，未见 Botpress 条目）；该产品未面向大陆公众提供服务，备案不适用。not in the CAC public registry (Bailian disclosure page and batch PDF mirrors searched 2026-10-30; no Botpress entry); the product does not serve the mainland public, so filing does not apply.

备案信息以网信办《生成式人工智能服务已备案信息》公示名单为准（按批次滚动更新，本站只抄编号不解读）；「大陆可直连」是本站从大陆网络直连实测的结果，不是厂商承诺。GitHub 类站点当日实测有波动，口径写在依据里。Filing status is quoted from the CAC public registry (updated batch by batch; this site copies the number and does not interpret it). "Direct access" is this site's own reachability measurement from a mainland network, not a vendor promise. GitHub-hosted sites fluctuated on the measurement day — the note says so.

固定坐标系Fixed coordinate system

8 个维度dimensions, 与同分区其他对象逐项可比each comparable item by item against others in the same section.

模型与开放条件Model & openness: 平台不带自有模型——README 官方口径 powered by OpenAI，模型经平台接入各家；现役 Cloud 线的模型清单未逐条核验。
The platform ships no in-house model — the README's official wording is "powered by OpenAI", models are integrated through the platform; the current Cloud line's model list not verified item by item.
运行位置Where it runs: 云托管形态（app.botpress.cloud / studio.botpress.cloud 当日直连 200）；GitHub 主仓当日在册「This Repository」= integrations/devtools/bots/plugins（集成与开发工具面，非产品本体）；自托管走 v12 旧代仓（botpress/v12，AGPL-3.0）。
Cloud-hosted form (app.botpress.cloud / studio.botpress.cloud direct 200 same day); the GitHub main repo's on-record "This Repository" = integrations/devtools/bots/plugins (the integrations & devtools surface, not the product itself); self-hosting goes through the old v12 repo (botpress/v12, AGPL-3.0).
本地文件Local files: Cloud 线数据在 Botpress 云端（Knowledge Bases/Tables 组件当日在册）；v12 on-prem 形态数据在本机—— 两代形态的数据面不同。
On the Cloud line data lives in Botpress's cloud (Knowledge Bases/Tables components on record same day); the v12 on-prem form keeps data on your machine — the two generations have different data surfaces.
关机后的任务Tasks after shutdown: agent 常驻在线是官方主打形态（首页当日口径：处理退款/账户更新/多步工作流的真实动作）；排队与续跑细节未逐条核验。
Always-on agents are the official lead form (same-day homepage wording: taking real actions on refunds/account updates/multi-step workflows); queueing and resume details not verified item by item.
工具与扩展Tools & extensions: Hub 集成生态当日在册（Intercom/Zendesk/Hubspot/Salesforce）；渠道面在册（Webchat/WhatsApp/Slack 等）；开发面在册（@botpress/sdk、@botpress/cli、bots-as-code 示例）。MCP 支持未核验到官方声明。
The Hub integration ecosystem is on record same day (Intercom/Zendesk/Hubspot/Salesforce); channels on record (Webchat/WhatsApp/Slack etc.); dev surface on record (@botpress/sdk, @botpress/cli, bots-as-code examples). No MCP support verified in official statements.
上下文与记忆Context & memory: Knowledge Bases/Tables 是持久知识面（当日在册）；跨会话记忆机制细节未逐条核验。
Knowledge Bases/Tables are the persistent knowledge surface (on record same day); cross-session memory mechanism details not verified item by item.
权限与限制Permissions & limits: 企业向（首页当日在册 SOC 2 compliant）；ToS 按客户所在地双主体分流（当日在册）；条款明言面向企业经营用途（not for personal or household purposes）；训练用途开关路径未逐条核验。
Enterprise-facing (same-day homepage on record: SOC 2 compliant); the ToS routes customers to two contracting entities by location (on record same day); the terms state a business purpose ("not for personal or household purposes"); training-use toggle path not verified item by item.
适合什么任务Best for: 适合：客服/支持场景的 agent 平台（工单分流、升级交接、AI 动作）、要现成集成生态（CRM/帮助台）。不适合：要产品本体开源（主仓只是集成/工具面）、要大陆直连备案入口、要个人用途（ToS 明言企业向）。
Fits: support-scenario agents (ticket deflection, escalation & handoff, AI actions), a ready integration ecosystem (CRM/helpdesk). Not a fit: wanting the product itself open source, a filed direct-mainland entry, personal use (the ToS says business-only).

头号误解Top misconception

「GitHub 主仓 MIT」≠「Botpress 产品开源」——主仓在册内容是 integrations/devtools/plugins，Cloud 本体闭源（README This Repository 节当日在册）"GitHub main repo MIT" ≠ "the Botpress product is open source" — the repo's on-record content is integrations/devtools/plugins; the Cloud product itself is closed (README "This Repository" section, fetched same day)
自托管只有 v12 旧代（AGPL-3.0，2025-04 后推送放缓）——现役产品是 Cloud 线，别按 v12 评估现役形态Self-hosting only exists on the old v12 line (AGPL-3.0, pushes slowing after 2025-04) — the current product is the Cloud line; don't judge the current form by v12
旧文档域 docs.botpress.cloud 当日直连 000——现行文档在 botpress.com/docs（changelog 在 /docs/changelog），别按旧域判死链The old docs domain docs.botpress.cloud measured 000 direct on the day — current docs live at botpress.com/docs (changelog at /docs/changelog); don't call the old domain a dead link

未知项清单Known unknowns

Cloud 线现役模型清单（未逐条核验）
MCP 支持（未核验到官方声明）
训练用途开关路径与默认态（未逐条核验）
跨会话记忆机制细节（未逐条核验）

The Cloud line's current model list (not verified item by item)
MCP support (no official statement verified)
Training-use toggle path and default state (not verified item by item)
Cross-session memory mechanism details (not verified item by item)

证据来源Evidence sources

判断可回到以下一手源复核。本站核验日Every judgement can be rechecked against the primary sources below. Verified on 2026-10-30，内容更新日content updated on 2026-10-30。

类型Type	名称Name	链接Link
official	Botpress · 官网（客服 agent 平台定位与组件/集成/渠道面，2026-10-30 直抓 200）Botpress · official site (support-agent positioning, components/integrations/channels, direct-fetched 200 on 2026-10-30)	https://botpress.com
official	Botpress · Terms of Service（双主体分流+企业用途条款，2026-10-30 直抓 200）Botpress · Terms of Service (dual-entity routing + business-use clause, direct-fetched 200 on 2026-10-30)	https://botpress.com/legal/terms-of-service
repo	botpress/botpress · 官方主仓（MIT，GitHub API 当日核验 ★14,975/pushed 2026-10-29）botpress/botpress · official main repo (MIT, GitHub API verified same day: ★14,975 / pushed 2026-10-29)	https://github.com/botpress/botpress
repo	botpress/v12 · on-prem 旧代仓（AGPL-3.0，GitHub API 当日核验 ★156/pushed 2025-04-10）botpress/v12 · on-prem old-generation repo (AGPL-3.0, GitHub API verified same day: ★156 / pushed 2025-04-10)	https://github.com/botpress/v12
changelog	Botpress · Docs changelog（变更记录，2026-10-30 直抓 200）Botpress · Docs changelog (change log, direct-fetched 200 on 2026-10-30)	https://botpress.com/docs/changelog/

实测记录Measured runs

本档未跑工作流搭建实测；结论只覆盖平台能力与权限边界。

实测建议（三条，都指向官方可读页没给的东西）：

Cloud 线现役模型清单与切换面（README 只说 powered by OpenAI，现役界面未逐条核验）
v12 on-prem 与 Cloud 的能力差（两代形态并存在册，差距未在册）
Knowledge Bases/Tables 的数据隔离与留存口径（ToS/隐私页未逐条核验）

This site has not completed measured runs. The coding-oriented test protocol is at protocols/coding/_protocol.md (the coding task suite does not apply to agent platforms).

Suggested measurements (three, all pointing at things the official readable pages do not give):

The Cloud line's current model list and switching surface (the README only says "powered by OpenAI"; the live UI not verified item by item)
Capability gap between v12 on-prem and Cloud (both generations on record; the delta is not)
Data isolation and retention terms of Knowledge Bases/Tables (ToS/privacy pages not verified item by item)